Ice Cream Shop Owner
I got stiffed by the marketplaces
The delivery marketplaces didn’t put me in the right category. Too many of my customers would get melted ice cream delivered to them, which hurts my business. They couldn’t get it right for me, so I got rid of them.
It’s free to for me, I can communicate with my customers and now I have a digital sales channel for my local customers. I’m a big believer keeping business local and cooperating with other local businesses to help each other succeed.
Pizza Food Truck Owner
Bad experience with large marketplaces
I’ve been dealing with the large food delivery marketplaces, we know who they are. The drivers are rude and support personnel are impossible to deal with. I absolutely refuse to use them and don’t really want to hear any sales guy giving me their line because I’m tired of all of it.
YOUnion is pro-owner, that’s important to me. The surge pricing automatically charges more when it’s busy, which helps me make more money. I don’t pay for this! That’s great and the customers pay convenience fees which don’t bother them at all.
I really like the inventory control. I put in how much I want to sell through the app. I can update it anytime in seconds.
Smoothie Cafe Owner
Lots of bad experiences
Where do I start? The delivery guys wanted 30% and then didn’t even show up for my onboarding session. I have to eat that margin and the listing fees? No way. The search engine wanted $1,700 to put me on the map. I tried it and nothing happened. Even though I don’t list with any marketplace, people walk in my shop with receipts, expect me to service them and I never see a payment.
You guys are on my side. What more do I need to say after all the hassles I’ve had. I just want to be treated with respect and value. I’m looking forward to YOUnion benefitting my business and my customers.
Sub Shop Owner
We smoke our meats for custom made sandwiches. We’ve been using social media to communicate with our customers, but it’s too hard to keep up with it. Phone calls are killing us because it’s the same answer every time and at lunch, the line goes out the door and are challenged to answer the phone. We refuse to use any marketplaces because they overcharge us and our customers. We don’t like random delivery people coming in out of our shop.
It’s an entirely new sales channel that helps us overcome the challenges in with dealing with so many customer requests at the same time. The surge pricing is great. It helps us move some purchases into less busy times and people who want to get their food at rush time pay a premium.
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